1. Home
  2. FAQ
Help Center

B11 FAQ — all your
Answers Here

From registration to payments, betting to bonuses — find clear, detailed answers to all your b11 questions right here on our FAQ page.

50+
FAQ
8
Category
24/7
Live Support
5 minutes
Average response time
Popular Questions
Account
8 Questions
Payment
7 Questions
Bonus
6 Questions
Betting
8 Questions
Security
5 Questions
General
6 Questions
Frequently Asked Questions

B11 FAQ — Questions & Answers by Category

Choose a category from the sections below, or use the search box above.

All questions
Account
Payment
Bonus
Betting
Security
General
Account

Signing up at b11 is quick and easy. registration page Enter your mobile number, full name, and a strong password. Then verify with the OTP sent to your phone. Your b11 account will be ready in just 2 minutes — and you'll receive a welcome bonus.

You must be at least 18 years old to participate on b11. Registration and betting by minors is strictly prohibited. Age verification may require a national ID or passport.

login page click the "Forgot Password?" link. Enter your registered mobile number, verify with the OTP sent via SMS, and set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, check your network or contact support.

Under b11's policy, each person may only operate one account. If multiple accounts are found under the same individual, all accounts will be suspended and any balance may be forfeited. Keep one account with accurate information.

Yes, your registered mobile number can be changed, but identity verification is required. Email support@b11.run or contact us via live chat. Our support team will walk you through the process.

KYC (Know Your Customer) is an identity verification process. On b11, KYC is required to increase withdrawal limits or claim large winnings. Simply upload a photo of your national ID or passport to complete verification. It also keeps your account secure.

Five consecutive incorrect password attempts will temporarily lock your account for 15 minutes. Wait for the lockout to expire, then try again. If you've forgotten your password, use the "Forgot Password?" option. If the account remains locked for an extended period, contact support.

Yes, you can request account closure at any time. Email us at support@b11.run or let us know via live chat. Make sure to withdraw your balance before closing. You can also request self-exclusion as part of responsible gaming.
Payments

b11 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking methods are the fastest — deposits typically reflect in your account within 5 minutes.

The minimum deposit on b11 is just ৳500, which is enough to get started with betting. Maximum limits vary by payment method — visit the payments page for details.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are typically processed within 24 hours. Bank transfers may take 1–3 business days. Having a completed KYC speeds up the process. First-time withdrawals may require additional verification.

Once a deposit is completed, your balance typically updates within 5–10 minutes. If it takes longer, email support@b11.run with your transaction ID or reach out via live chat. Keep a screenshot handy — it helps us resolve things faster.

b11 does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees. Charges from services like Mobile Pay, Nagad, and others may apply.

A withdrawal request can be cancelled before processing begins. Once processing has started, it cannot be reversed. Contact live chat as soon as possible to request a cancellation.

The minimum withdrawal on b11 is BDT 500. The maximum limit depends on your payment method and KYC level. Verified members can withdraw higher amounts daily, and higher limits apply for VIP members.
Bonuses & Rewards

After your first deposit at b11, a welcome bonus is added to your account automatically. The bonus amount and terms may change from time to time. For full details, Rewards page Check the page. Your first deposit must be made within 7 days of registration to qualify for the bonus.

Log in to b11 every day and you'll see a "Daily Bonus" button on your dashboard. Just click it to collect your bonus. Log in 7 days in a row and you'll earn a special weekly reward. Don't forget to click daily — if you miss a day, that day's bonus is gone.

Share your personal referral code with a friend. When they sign up and make their first deposit using your code, you'll receive a referral bonus. You can find your referral code in the "Refer & Earn" section of your account dashboard.

Bonus balance cannot be withdrawn directly. You must first meet a wagering requirement by placing bets using the bonus. Once the requirement is fulfilled, any winnings are converted to real balance and can then be withdrawn.

b11's official channels, promotional emails & Voucher page codes are available from there. Enter the code in the "Voucher Code" field during deposit or registration to receive the bonus. Expired codes will not work.

b11's Jackpot Winnings are credited to your balance automatically. For large amounts, the support team will reach out and payment will be made after verification. Rewards are typically received within 24 hours.
Betting

b11 offers betting on more than 20 sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. All major international tournaments are covered, including IPL, BPL, the World Cup, and the Premier League. For more details, Sports Events page।

Live betting means placing bets on a match as it's happening, in real time. On b11, you can follow live scores and updates while you bet. Odds shift by the moment, so timing your decisions is key. Before you start live betting, Betting Tips Read more.

The minimum bet at b11 is ৳50 BDT. You can join any match starting from this amount. Maximum limits vary depending on the match and bet type. Please bet responsibly.

Bets generally cannot be cancelled once confirmed, so double-check everything before placing — team, odds, and stake. In certain situations (such as a match cancellation), your bet amount may be refunded.

b11 displays odds in decimal format. For example, with odds of 2.50, a BDT 100 bet returns a total of BDT 250 if you win (BDT 150 profit). Odds shift based on team strength, match conditions, and market demand. For detailed tips, Betting Tips Page here.

If a match is fully cancelled or postponed indefinitely, your stake is generally refunded in full. For partially completed matches, b11's rules apply. Details Terms & Conditions See the page.

Yes, b11 supports parlay and accumulator bets. Combining multiple matches multiplies the odds, giving you a much higher potential payout — but all selections must be correct to win. This carries higher risk, so bet responsibly.

After logging in, go to the "Betting History" or "My Bets" section of your account dashboard to view all past and active bets. You can filter by date, result, and win/loss.
Security

b11 uses SSL encryption and modern cybersecurity technology. Your personal information and payment data are fully encrypted and never shared with third parties. To learn more, Privacy Policy Read more.

Yes, two-factor authentication (2FA) is available on b11. Go to Account Settings, open the "Security" section, and enable 2FA. You'll receive an OTP on your mobile each time you log in. Keeping this enabled significantly improves your account security.

If you notice any suspicious activity, change your password immediately and log out of all devices. Then email support@b11.run with the details. Our security team will review your account and take the necessary action.

Always log in through the b11.run domain. Do not click on unfamiliar links. b11 will never ask for your password via SMS or email. If you receive a suspicious message, contact support immediately.

b11 is a regulated and licensed online betting platform. We are committed to fair play, transparent transactions, and responsible gaming. To learn more, About us View page.
General Questions

Yes, b11 is fully mobile-friendly. Simply open b11.run in your smartphone browser and you're good to go. For an even better experience, Platform page to download the app. Available on both Android and iOS.

b11's support team is available 24 hours a day, 7 days a week. Expect a response via live chat in under 5 minutes. To reach us by email, write to support@b11.run. For urgent matters, live chat is your fastest option.

In addition to Sports Betting, b11 offers a wide range of casino games. Options include Live Casino, slots, card games, and more. For full details, Platform page here.

b11 offers full support in Bengali. The interface, customer support, and all communications are available in Bengali. b11 was built with Bangladeshi users in mind.

Responsible Gaming means playing within your limits. b11 offers deposit limits, self-exclusion, and cooling-off periods. To learn more, Responsible Gaming page here.

All b11 Terms & Conditions this page Everything is laid out in detail. It's worth reading before you register. If you have any questions, feel free to ask our support team.
If you can't find your answer here, contact our support team: support@b11.run Or reach us via live chat. We're available 24/7.
Why choose b11

B11 features & benefits

Find out why millions of Bangladeshi users trust us

Fast Payment Processing
Deposit and withdraw in just minutes via Mobile Pay, Nagad, and Rocket. No hassle, no delays.
100% Secure Platform
Your data and funds are fully protected with SSL encryption and advanced cybersecurity. Licensed and regulated.
24/7 Bengali Support
Get support in Bengali for any issue. Live chat responses average under 5 minutes.
Attractive Bonus Offers
Welcome bonus, daily login bonus, referral rewards, and regular promotions — there's always an opportunity on b11.
Live Betting & Scores
Place live bets while following real-time score updates. 20+ sports available, including cricket and football.
Mobile-First Experience
A smooth, easy-to-use app and website built for smartphones. Play anywhere, anytime.
More details

Learn More About b11

Whether you're new or a seasoned player — this information is useful for everyone

Registration & Getting Started Guide

Joining b11 means becoming part of Bangladesh's most trusted online betting platform. Registration is simple and quick — you can get started in just 2 minutes.

Get started quickly: Mobile number → OTP verification → Set password → First deposit → Claim welcome bonus.

After registering at b11, complete your profile and verify your KYC. This increases your withdrawal limit and keeps your account secure. Every new member receives a special welcome offer from b11.

  • Registration is completely free
  • Minimum Age 18+
  • One account per person
  • Accurate Information Required
Payments & Transactions Guide

B11's payment system is built entirely around Bangladeshi users. Mobile Pay, Nagad, Rocket, and Upay — all major mobile banking services are supported.

Deposit limit: Minimum ৳500. Withdrawal limit: minimum ৳500. Higher limits available upon completing KYC.

Every transaction is secure and traceable. Your deposit and withdrawal history is available anytime from your account dashboard.

  • Mobile Banking: Mobile Pay, Nagad, Rocket, Upay
  • Bank transfer supported
  • No Fees from b11
  • 24/7 Payment Support
Betting Tips & Strategies

Betting successfully on b11 takes both knowledge and strategy. Make informed decisions rather than relying on luck alone.

Consider the team's recent form, pitch conditions, weather, and player fitness before placing your bets. Check b11's On the Betting Tips page Get analysis from our experts.

Keep in mind: Responsible betting means staying within a set budget. Never chase losses by placing more bets.
  • Set a Fixed Budget
  • Read stats & analysis
  • Place smaller bets across multiple matches
  • Focus on Live Betting
Responsible Gaming

B11 believes betting is a form of entertainment, not addiction. That's why we place the highest importance on responsible gaming.

B11 gives you several tools to keep your gaming habits in check — including a daily deposit limit, weekly betting limit, self-exclusion, and cooling-off period. All of these can be activated anytime from your account settings.

Need help? Responsible Gaming page visit the page or email us directly at support@b11.run.
  • Set deposit and betting limits
  • Take a Break — Use the Cooling-Off Feature
  • Contact support to request self-exclusion
  • Talk to family and friends
Need help?

Contact us

If you can't find your answer in the FAQ, reach out to our support team directly

Live Chat
The fastest way to get a response — average reply time under 5 minutes.
Active 24/7
Email Support
For detailed issues, send us an email. We'll get back to you within 24 hours.
support@b11.run
Help Center
Browse our detailed guides, tutorials, and FAQ to find answers on your own.
Always available

Join b11 now

Join thousands of Bangladeshi bettors. Register, claim your bonus, and start betting today.

Register for Free Log In
বাংলা