B11 Privacy Policy

When you register or use services on b11, certain information is collected from you. The purpose of this collection is to deliver the best possible experience and maintain the security of the platform. We only collect what is genuinely necessary.

The table below outlines the types of information collected and the purposes they serve:

We also automatically collect certain technical data, such as cookies and log files. Full details are provided in the Cookie Policy section.

Information collected on b11 is used solely for specific, legitimate purposes. Your data will never be used in any way that is inconsistent with this Privacy Policy.

• Account Management: To handle registration, login, identity verification, and account security.
• Service Provision: For betting, gaming, payment processing, and payout of winnings.
• Customer Support: To respond promptly to your questions and resolve any issues.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Legal Obligation: To comply with licensing authorities and applicable laws.
• Service Improvement: For analytics to improve your experience on the platform.
• Promotional Communications: To keep you informed about bonuses and offers, with your consent.
• Responsible Gaming: To identify problem gambling risks and provide the necessary support.

B11 does not sell, rent, or commercially transfer your personal data to third parties. However, there are specific circumstances where sharing data may be necessary — in all cases, strict confidentiality agreements are upheld.

Below is an outline of when and with whom your data may be shared:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• KYC Service Provider: Authorized third-party providers process identity documents for verification purposes.
• Technology Partners: Cloud hosting and cybersecurity providers operating on behalf of b11.
• Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• By Court Order: To comply with any legal proceedings or court orders.
• Business Transfer: In the event of a change in ownership of b11, users will be notified in advance.

B11 uses industry-leading technology to keep your data secure. Our security is not limited to a single layer — it is multi-layered.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Data Encryption: All sensitive data stored on our systems is protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): An added layer of verification for logins and important account actions.
• 24/7 Monitoring: An automated system monitors for suspicious activity 24/7.
• Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
• Data Backup: Regular encrypted backups are maintained to protect against data loss.
• Access Control: Only authorized b11 staff can access specific data.

However, no method of transmission over the internet is 100% secure. In the event of a data breach, we will notify you and the relevant authorities within the timeframe required by applicable law.

Cookies are small text files stored on your device. b11 uses cookies for various purposes — some are essential to keep the platform running, while others are optional.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

B11 retains your data only for as long as required to provide services or meet legal obligations. Once the purpose has been fulfilled, your data is securely deleted or anonymized.

• Active Account: For the full duration that your account remains active.
• Closed Accounts: Generally retained for up to 5 years after account closure for legal compliance purposes.
• Financial Records: A minimum of 5 to 7 years, in accordance with tax and financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure, in accordance with anti-money laundering laws.
• Log Files & Technical Data: Typically 90 days to 1 year.
• Marketing Information: Deleted immediately upon opt-out.

B11 believes your data belongs to you. Protecting the rights listed below is our responsibility. To exercise any of these rights, write to us at support@b11.run.

We typically respond within 30 business days of receiving a request. Complex cases may take longer, but you will be notified if that is the case.

B11 services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age is verified through KYC in cases where there is reasonable suspicion.
• If any data belonging to a minor has been collected inadvertently, it will be deleted immediately.
• If a minor's account is identified, it will be suspended immediately and any deposited funds will be returned.

If you believe a minor has registered on our platform, please notify us immediately at support@b11.run.

B11 reserves the right to update this Privacy Policy as needed. Changes may be prompted by new laws and regulations, the addition of new services, or technical developments.

• Significant Changes: A clear notification will be sent to your registered email and displayed on the platform.
• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Consent: Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.

We recommend reviewing this page regularly. To request a copy of a previous version, contact us at support@b11.run.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We're always happy to help.

• Email: support@b11.run
• Website: b11.run
• Support Hours: 7 days a week, 24 hours a day
• Language: Support is available in Bengali and English
• Response Time: Usually within 24 hours; up to 30 business days for complex requests

If your concern remains unresolved after contacting us, you have the legal right to lodge a complaint with the relevant data protection authority in your country.