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Our Commitment

At b11 Responsible Gaming
— Your safety is our priority

Betting is a form of entertainment — it should never become a problem. b11 believes every player should know their limits and play with enjoyment. We're always here for you.

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Protection Tools
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Responsible Gaming Policy
Key Features

Our Responsible Gaming Features

B11 offers multiple safeguards to support responsible gambling. We are committed to keeping every player's experience safe.

Set a deposit limit
Set your own daily, weekly, or monthly deposit limits. From b11's settings, you can apply a limit in seconds — and it takes effect immediately.
Cool-Off Period
Sometimes you just need a break. b11 lets you temporarily suspend your account for any period from 24 hours to 6 weeks.
Self-Exclusion
If you feel betting is having a negative impact on your life, use the self-exclusion option. Your account can be fully closed for anywhere between 6 months and 5 years.
Session Time Limit
Set a time limit for your sessions before you start playing. Once that limit is reached, b11 will automatically alert you and give you the option to log out.
Set a loss limit
You can set a personal loss limit beyond which no further bets can be placed. It's one of the most effective ways to protect yourself from financial harm.
Personal Support
If you feel something is wrong, talk directly to b11's Responsible Gaming team. We're fully prepared to help you with complete confidentiality.
Protection Tools

Protection Tools at Your Disposal

B11 gives you full control over your gaming activity. The tools below are available at any time through your account settings.

01
Reality Check
At regular intervals, b11 will show you a message with how long you've been playing and your total wins and losses. You can use this information to make your own informed decisions.
02
Bet History
View your complete betting history — every date, amount wagered, and whether you won or lost. Understand your own patterns with full transparency.
03
Net Win/Loss Report
View your total win/loss report on a weekly or monthly basis. Seeing the numbers clearly makes it much easier to make informed decisions.
04
Promotion Opt-Out
You can opt out of bonus offers and promotional emails at any time. This is an important part of gambling responsibly.
05
Third-Party Protection
If a family member is concerned about you, they can reach out to us as well. With the account holder's consent, we can arrange account restrictions.
06
Emergency Support Button
If you ever feel at risk, you can reach support instantly with a single button. Don't wait — use it now.
What is Responsible Gaming and why does it matter

Responsible gambling means keeping betting and gaming as a form of entertainment — not letting it take over your life. At b11, responsible gambling isn't just a policy; it's the foundation of our platform.

Every year, millions of people around the world face financial and mental health difficulties due to excessive betting. This is a growing reality in Bangladesh too. b11 wants every user to play consciously and enjoyably.

Our responsible gambling policy is built to international standards. Our commitment to every player goes beyond wins — we want you to be well.

Keep in Mind: Betting is never a guaranteed source of income. Only bet with money you can afford to lose without it affecting your life.
Responsible Gambling Principles at b11

To ensure responsible gaming at b11, we always follow a set of core principles:

  • Age Verification: All users must be 18 years of age or older. Age verification is mandatory at the time of registration.
  • Transparency: All betting rules, odds, and terms are presented with complete transparency.
  • Support provided by: Customer support is available 24/7 for any issue.
  • Active Monitoring: We proactively reach out when we detect unusual betting patterns.
  • Set Your Limits: Players can set their own limits on deposits, losses, and time spent.
  • Promotion controls: We do not send excessive promotional messages targeting vulnerable players.
Warning Signs

Recognise the warning signs

If you notice any of the signs below in yourself, seek help right away. Don't wait.

Repeatedly betting to recover lost money Chasing losses with more bets is the biggest red flag in responsible gaming.
Betting with Money Set Aside for Essential Expenses Betting with money meant for rent, groceries, or your child's education is a serious warning sign.
Playing Longer Than Planned Being unable to stop after hours of play is an early sign of addiction.
Hiding Betting from Family or Friends A tendency to hide betting activity from family or close ones.
Feeling restless or irritable when not playing Feeling uncomfortable, moody, or anxious when you can't bet.
Neglecting Work or Studies When thoughts about betting start affecting your career or studies, that's a clear warning sign.
Healthy Habits

10 Golden Rules for Safe Betting

1
Set your budget in advance Before you place a bet, decide on the maximum amount you're willing to spend that week. Don't go beyond that limit.
2
Think of Betting as Entertainment Like a movie ticket or a meal out, betting is a form of entertainment — not a way to make money.
3
Stop When You're Down Once you've hit your loss limit for the day, stop. Come back tomorrow.
4
Don't bet on impulse Avoid placing bets when you're angry, upset, or emotionally overwhelmed.
5
Never Bet on Borrowed Money Never bet with borrowed money or credit.
6
Take regular breaks Avoid long, uninterrupted sessions. Take at least a 10–15 minute break every hour.
7
Let Your Family Know Don't hide your betting from family. Their support can help you stay in control and gamble responsibly.
8
Review Your Betting History Regularly Use b11's bet history feature to review your own playing patterns each week.
9
Use b11's protection tools Keep your deposit limits, session timer, and reality check tools active.
10
Ask for Help When You Need It If you find it difficult to stay in control, contact us at support@b11.run or use the Self-Exclusion option.
b11 always wants you to remember — your wellbeing and your family's happiness matter more than any betting win.
Check Yourself

Are your betting habits safe?

Answer the questions below to see how healthy your betting habits really are.

Have you ever placed unplanned bets trying to recover money you've lost?

Do you feel restless or irritable when you're not betting?

Do you hide your betting from family or friends?

General Questions

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible gaming at b11.

After logging in, go to Account Settings and select the "Responsible Gambling" option. From there, you can set daily, weekly, and monthly deposit limits separately. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period — this is intentional.

Yes. If your account has any balance at the time of self-exclusion, it will be returned to your registered payment method. During the self-exclusion period, you won't be able to place bets or make deposits — and the exclusion cannot be lifted before it expires.

Not directly, but family members can reach out to support@b11.run to share their concerns. Our responsible gaming team will then contact the account holder and take the appropriate steps. Additional account restrictions can be applied with the player's consent.

Contact b11's support team first — support@b11.run. We'll guide you through activating self-exclusion and accessing professional support. We'll also recommend speaking with a mental health specialist or counsellor.

Date of birth verification is mandatory when registering at b11. KYC documents may be requested in cases of doubt. If a user is found to be under 18, the account is closed immediately and any deposited funds are returned to their legal guardian.

A Cool-off period is a short-term break — typically 24 hours to 6 weeks — during which your account is inactive and reactivates automatically once the period ends. Self-Exclusion is a long-term solution lasting 6 months to 5 years. While active, the account cannot be reopened before the set period expires, and no exceptions are made.

Play in a safe and responsible environment

Join b11 and enjoy betting responsibly using our suite of responsible gambling features.

Register Now Log In
Responsible Gaming Notice: Participation on b11 is for users aged 18 and above only. Betting is for entertainment — not a guaranteed source of income. If you need help, contact: support@b11.run. To learn more, visit Privacy Policy and Terms & Conditions।
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